Etiquette and Manners

Etiquette and Manners: Fourth List: Some More Additional Manners

2011-07-10T21:52:00.000-07:00

When you are in a line waiting to be served, wait patiently in the line for your turn.
Saying "thank you" to the person who gave you any kind of service does not harm anyone. So, always thank the people who helped you.
When you are in any public place, behave in a manner that does not inconvenience you or anyone else. If you are important, please remember that other people matter too.
When you are travelling in an airplane, coach or train or by any other mode of transport and your seat back has the facility to recline, do not lean back all the way.
Never use abusive language dotted by four letter words or their equivalents even if you have lost your temper completely.
Do not lose your temper. Get angry but do not hurt yourself by burning your blood, raising your blood pressure, creating a heart condition and so on. Anger harms no one but you. So learn to manage anger. Refer: http://controlling-anger.blogspot.com/

Order your copy/copies of the book "HSoftware (Shyam Bhatawdekar's Effectiveness Model)" (in printed form or as eBook) on http://www.amazon.com

Etiquette and Manners: Third List: Some More Additional Manners

2011-03-15T05:27:00.000-07:00

Keep your mobile phone on vibrate or silent mode when attending a meeting, conference, training seminar or watching a movie or play in a multiplex or a theater or while being in a hospital or school etc. If you receive any urgent emergency call on the mobile and you need to contact the caller urgently, sneak outside the venue without disturbing others present and revert to the caller.
Also, under the above-mentioned situations, restrict your movements inside the venue or do not chitchat with others.
Do not use irritating, annoying and loud ring tones. Never ever use the crying baby or barking dogs types of ring tones on your mobile.
Even if the organization where you work allows you to wear casuals in the office, select decent T-shirts/tops and jeans. Do not wear tattered jeans despite these being in fashion at times. Always wear well washed and well pressed clothes. When you need to attend meetings with bosses of your organization or with professionals of outside organizations, putting on formals is desirable.
Even if your organization permits you to eat your lunch box in your work place, do not do it. Go to your organization's canteen or cafeteria to eat your lunch box. During the office time, do not eat smelly food.
Do not gossip openly and on issues that should not be gossiped about.
Do not waste your time in rest rooms and near the water coolers in the office.
Do not waste your time in your work place and also do not visit the work places of your colleagues just to pass time.
Open the door of car, elevator and office entrance for you colleague, whether female or male, if she or he is carrying heavy loads.

Books authored by Shyam Bhatawdekar: 1. Sensitive Stories of Corporate World (Management case Studies) 2. Classic Management Games, Exercises, Energizers and Icebreakers and 3. Funny (and Not So Funny) Short Stories.
For owning copy/copies of these books (in printed format), write to: prodcons@prodcons.com

Alternately, you can get the first book (in printed format) directly on the Internet through (amazon.com): http://www.amazon.com/Sensitive-Stories-Corporate-Management-Studies/dp/1456585150/ref=sr_1_1?s=books&ie=UTF8&qid=1298627848&sr=1-1

Their eBooks are available respectively at: http://www.amazon.com/Sensitive-Stories-Corporate-Management-ebook/dp/B004KABBMM , http://www.amazon.com/dp/B004OEKF0I
and http://www.amazon.com/dp/B004MDLTPQ

Latest Book by Shyam Bhatawdekar and Dr Kalpana Bhatawdekar

Order your copy/copies of the book "HSoftware (Shyam Bhatawdekar's Effectiveness Model)" (in printed form or as eBook) on http://www.amazon.com

Etiquette and Manners: Second List: Human Relations Aspects

2009-08-20T09:10:00.000-07:00

Respect everyone.
Do not insult anyone.
Be courteous to everyone.
Be genuinely interested in people.
Be cheerful.
Show your good and pleasant appearance.
Give your best smile to others (it takes 72 muscles to frown, only 14 muscles to smile).
Radiate friendliness.
Radiate enthusiasm.
Always be punctual; keep no one waiting.
Keep your promises.
Acknowledge all introductions cordially.
Extend a hearty handshake; not a flabby handshake.
Try to remember the names of everyone you meet.
Address the persons you meet by their appropriate names.
Look people in the eye while conversing with them.
Speak to anyone with calm assurance.
Do not raise your voice.
Never indulge in gossip.
Never meddle in personal affairs of others.
Be a good listener.
Listen to others’ viewpoints keenly.
Respond; do not react.
Be alert.
Be fair to all.
Avoid unnecessary arguments.
Keep control of yourself even if provoked.
When you are in the wrong or you make mistake, accept with humility.
Have a good sense of humor with an ability to laugh at yourself.
Be open-minded.
Be tolerant.
Be considerate.
Be empathic.
Be sympathetic.
Do not complain.
Do not seek sympathy.
Be loyal.
Be sincere.
Do not boast.
Do not show off.
Do not drop names to show your importance.
Cooperate readily and cheerfully.
Be helpful.
Be ready to be of service to others.
Do not exploit others.
Do not mislead others.
Do not deceive anyone.
Praise generously.
Do not criticize; yet communicate your displeasure or disagreements assertively without intentions of hurting others.
Never laugh or cut jokes at others expenses.
Say “thank you” expressively, also profusely when needed and not just politely.
Take pride in your work.
Do your best today and every day.
Spread your goodwill.

Etiquette and Manners: The First List

2008-10-01T23:26:00.000-07:00

For everything you wanted to know on building leadership and management, refer Shyam Bhatawdekar’s website: http://shyam.bhatawdekar.com

(Refer our High Quality Management Encyclopedia at: http://management-universe.blogspot.com/)

For still more on etiquette and manners, also refer: (Cross Cultural Etiquette and Manners) http://cross-cultural-etiquette.blogspot.com/, (Email Etiquette) http://email-etiquette-manners.blogspot.com/, (Telephone Etiquette) http://telephone-etiquette.blogspot.com/, (Dining Etiquette and Table Manners) http://dining-manners.blogspot.com/, (Interview Preparation for Job Seekers) http://interview-preparation-jobs.blogspot.com/, (Group Discussion) http://group-discussion-gd.blogspot.com/

Latest Book by Shyam Bhatawdekar and Dr Kalpana Bhatawdekar
Order your copy/copies of the book "HSoftware (Shyam Bhatawdekar's Effectiveness Model)" (in printed form or as eBook) on http://www.amazon.com

External and Internal Personalities

In learning and following the etiquette and manners, both your external and internal personalities count- you actually display outwardly as well as what you really are. At times, you may succeed in displaying good side of you despite your internally weak personality but it requires lots of efforts. On the other side, if your internal personality is good, you can learn to display yourself that way easily with much less efforts. Both the types of personalities are important.

While internal personality is the real you and your all time asset and that should be excellent, it is important to have impressive external personality too, as you are aware that at times, first impression may be the last impression. You mat not get another chance to correct that impression if it was not OK for the other person who matters to you.

The First List of ELQs (Executive Like Qualities)(Not in any particular order)

- Knocking the door of the cabin of the person you are visiting and taking permission to enter before entering the cabin.
- Always checking up with the executives of the company or their secretaries for an appointment for better time management and as manners.
- Pick up the phone before two to three rings.
- On phone, being polite.
- On phone, answer by giving your company's name, your name and department's name.
- Whenever you receive a phone for some one else, take down the name of the caller, his organization name, telephone number and pass them on to the person who was called.
- Never put a caller on the hold for more than a few seconds. In case you wish to do it, request for the caller's permission to do so.
- Always be 100% punctual in meetings.
- Always go fully prepared for meetings, keep all the relevant data/information with you.
- Say "good morning”, "good evening" etc as appropriate with a warm, firm and brief hand shake. Never keep holding the hand of the person with whom you are shaking hands.
- Do not shake hands with particularly Indian ladies on your own (unless she takes initiative). Say "namaste" politely with folded hands. Do study the cultural aspects of such greetings and salutations for other cultures too.
- In a situation where it is OK to shake hand with a lady, squeeze the hand no harder than she squeezes yours.
- Never say "good night" when you are meeting another person in the evening/night. The correct salutation is "good evening". When you part company in the night then only say "good night".
- Try to remember the correct names of the persons with whom you are dealing and address them by their correct names. Never call other person by yelling a "hello" or "Sh sh sh" etc. They are bad manners.
- Never keep your mouth open while taking a yawn. Close it by keeping a palm over the mouth. In the first place do not yawn in front of others, control it.
- While sitting do not keep shaking your legs.
- Keep your mouth clean of bad breath. Do not eat garlic or onions etc during the day time if possible.
- Keep your body clean of bad odors. Keep yourself clean and use perfume/deodorant.
- Do not talk/gossip with a fellow colleague sitting next to you during the conduct of meetings.
- In case you have to go out of a running meeting under some compulsion, do so without disturbing others.
- Always offer chair to others for sitting.
- Do not shout while talking. Always keep your cool.
- You must dress properly, well fitting, clean and well pressed clothes.
- Do not wear the same socks every day. Wash them and then only use.
- Polish your shoes regularly.
- Shave daily without any exception (for men).
- Avoid smoking, taking tobacco or pan masala etc in public.
- Never spit.
- Cut your nails regularly.
- Comb your hair properly.
- Do not keep scratching your body in public.
- Rehearse your sentences in mind before you actually speak out.
- Never talk loose.
- Be friends with your subordinates but never become familiar because familiarity breeds contempt.
- Keep diary and make sure that whatever tasks you undertake should be completed in time.
- You should not be seen whiling away your time or gossiping.
- Never encourage grapevines.
- Do not have favorites. Treat every one professionally.
- Never leak out company secrets, policies and confidential information.
- If you do not drink, say a polite "no, thanks" for drinks. If you do drink, keep it in limits in parties.

We will publish second list of desired etiquette and manners (the ELQs) in the next post. Till then practice upon the first list given here.

For More Guidance, Assistance, Training and Consultation

Contact: prodcons@prodcons.com

"Finishing School Training" and training in "Etiquette and Manners" of all kinds are provided by Prodcons Group's Mr Shyam Bhatawdekar, the eminent and high flier business executive, management consultant and trainer- par excellence, with distinction of having trained over 150,000 people from around 250 organizations.

Also refer: http://prodcons-group.blogspot.com/, http://training-development-function.blogspot.com/ and http://productivity-consultants.blogspot.com/

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(Counseling: Psychological) http://counseling-family.blogspot.com/
(Cross Cultural Etiquette) http://cross-cultural-etiquette.blogspot.com/
(Emotions) http://emotion-feeling.blogspot.com/
(Executive Etiquette and Manners) http://executive-manners.blogspot.com/
(Exercises) http://exercises-plan.blogspot.com/
(Family Counseling) http://family-harmony.blogspot.com/
(Health: Homeopathy) http://homeopathy-medicines.blogspot.com/
(LifeManagement: Competencies) http://knol.google.com/k/shyam-bhatawdekar/competency-matrix/6txz9nck6g3/4
(Life Management: Effectiveness Management: HSoftware) http://knol.google.com/k/shyam-bhatawdekar/management-in-life-profession-family/6txz9nck6g3/3
(Life management: I Am Liberated) http://knol.google.com/k/shyam-bhatawdekar/i-am-liberated/6txz9nck6g3/6#view
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(Parental Responsibilities) http://parental-responsibilities.blogspot.com/
(Personality) http://human-personality.blogspot.com/
(Qualities of Spouse) http://spouse-qualities.blogspot.com/
(Quit Smoking) http://quit-smoking-plan.blogspot.com/
(Self Development) http://managing-self.blogspot.com/
(Self-confidence) http://self-confidence-improvement.blogspot.com/
(Stress Management) http://managing-stress-strain.blogspot.com/
(Stress Management) http://management-of-stress.blogspot.com/
(Swine Flu and Its Prevention) http://swine-flu-precaution.blogspot.com/
(Telephone Etiquette) http://telephone-etiquette.blogspot.com/
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Executive Like Qualities (ELQs)

2008-09-30T06:11:00.000-07:00

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Order your copy/copies of the book "HSoftware (Shyam Bhatawdekar's Effectiveness Model)" (in printed form or as eBook) on http://www.amazon.com

ELQs

In the armed forces, the phrase "OLQs (Officer Like Qualities)" is very famous and taken very seriously.

These days, in every professional field and more particularly, in the corporate sector, the executives are expected to display their etiquettes and manners in their day to day dealings for them to be more effective and successful. We call these etiquettes and manners, desirable in an executive of the corporate sector, as "ELQs (Executive Like Qualities)".

In each one of our posts here in this space, we will specify around 5 such ELQs and allow you to reflect on them till our next post when we will again add 5 more ELQs and so on.

So, keep watching this page. You will like it.

For More Guidance and Assistance:
Contact: prodcons@prodcons.com
Other Relevant Topics:
http://management-universe.blogspot.com/
http://hrm-dynamics.blogspot.com/
http://strategic-functions-hrm.blogspot.com/
http://three-sixty-degrees-feedback.blogspot.com/
http://balanced-scorecard-system.blogspot.com/