Etiquette and Manners: Business Etiquette

Showing posts with label Business Etiquette. Show all posts

Sunday, March 26, 2017

Telephone Etiquette

Placing a Call

Keep the frequently called numbers handy
Double check the name of the person you want to call
Do you know how to pronounce his name?
Is the phone number correct?
Is it an appropriate time to call?
Ask caller if it is OK or convenient to speak?
If the line has disturbance, tell the caller that you will call back

Some Basic Guidelines

Identify yourself when making a call
Address the caller by his name in a courteous manner
Keep conversation brief
Never be curt
Never be impatient
Listen carefully
Do not interrupt
Do not eat or chew something while speaking on phone
If you wish to put the caller on hold, request his permission to do so
Close your conversation with an appropriate salutation
Let the caller hang up first
When you receive a call, pick up the phone within three rings
Answer the call
In case of missed calls, return the call within a reasonable period of time

While Speaking

Prepare and plan the contents and sequence of your communication/conversation
Speak slowly
Pronounce words correctly
Don't mumble, speak clearly
Use good mannerly language
Don't be crude in your expressions
Use appropriate salutations at appropriate times during the conversation
Use phrases/words like: I appreciate your assistance, Thank you, May I request you, etc

Placing Call on Hold

Request caller if you can keep on hold
Show courtesy in your communication
In case it is taking long time, keep coming back to caller and tell reasons of the delay
Tell the duration of wait time or delay and ask caller if he will like to be put on hold for that much duration
Offer to call back if the delay is more and caller does not want to be put on hold for that long

Wrong Numbers

If you reach a wrong number and you are told that it was a wrong number, express regret
If some one calls you by mistake, inform the caller politely that he reached a wrong number
In case the caller has reached you while trying to reach another person in your organization, help him out by giving the correct phone number if you can find out or transfer the call to the right person

Managing Angry Callers

Listen his problem or complaint carefully
Do not interrupt him, let him finish the whole thing first
Do not show off or act smart
Do not say, "you are wrong"
Empathize with him
After he has finished, if appropriate, you may use the expressions like: I am sorry for the inconvenience or I appreciate what you are saying and in your place I would have been upset too
You should be good in your area of work and investigate about his complaint or problem and solve it
If you can not solve immediately, tell him the process of solving the problem and how much time it would take to solve
Do not mislead him
Call him back when you have the solution/information and give him that communication at the earliest possible; this feedback is important

Cell Phone Etiquette

Do not try to impress the people around by flaunting your latest gizmo
Do not use annoying, disturbing, jarring, funny ring tones
Respond within three rings
Don't shout over phone.
Your volume level of speech should be such that it does not disturb the public
Do not wear the ear piece when not using your cell phone
Switch off cell phone or keep it at vibrate or silent mode at public places like school/college class room, hospital, theater, cinema hall/multiplex etc
Switch off completely while traveling on an airplane
Do not use cell phone while driving
Do not ring people at in-appropriate timings, places or situations
Do use cell phones in any emergency- that is the real use of cell phone

For everything you wanted to know on building leadership and management, refer Shyam Bhatawdekar’s website: http://shyam.bhatawdekar.com

(Refer our High Quality Management Encyclopedia “Management Universe” at: http://management-universe.blogspot.com/)

Books Suggested for your Professional, Organization's and Personal Library (all the titles below are available online from Amazon in paperbacks and as eBooks)

kindleunlimited, KOLL & Amazon Prime subscribers can read all the books listed below absolutely free

Business Management, Life Management, Self-help, Personality Development

HSoftware (Human Software) (The Only Key to Higher Effectiveness)
Sensitive Stories of Corporate World (Management Case Studies)
Classic Management Games, Exercises, Energizers and Icebreakers
Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
Classic Team Building Management Games, Exercises, Energizers and Icebreakers
101 Classic Management Games, Exercises, Energizers and Icebreakers (available only as a paperback)
Stress? No Way!! (Handbook on Stress Management)
HSoftware (Shyam Bhatawdekar’s Effectiveness Model)
Competency Management (Competency Matrix and Competencies)
Essentials of Work Study (Method Study and Work Measurement)
Essentials of Time Management (Taking Control of Your Life)
Essentials of 5S Housekeeping
Essentials of Quality Circles
Essentials of Goal Setting
Essentials of Anger Management
Essentials of Assertive Behavior
Essentials of Performance Management and Performance Appraisal
Essentials of Effective Communication (soon to be published)
Health Essentials (Health is Wealth)
Soft Skills You Can't Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
The Romance of Intimacy (How to Enhance Intimacy in a Relationship?)

Novels, Short Stories, Biographies and Travelogues

Good People (Dream of a Boundary Less World)- Novel, a refreshingly different love story (Also available under the title Love Knows No Bounds)
The Peace Crusaders- a most intriguing novel
Two Novels in One Book (The Peace Crusaders and Love Knows No Bounds)
Funny (and Not So Funny) Short Stories
Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh)
My Father
Travelogue: Scandinavia, Russia
Travelogue: Europe

For More Guidance, Assistance, Training and Consultation

Monday, March 6, 2017

Cross Cultural Etiquette and Manners: Russia

Russia: Etiquette and Manners

Business meetings are arranged by appointments. Fix up your appointment well in advance. Confirm the meeting a day or two in advance and also when you arrive in the country.
Lead time for governmental appointments can be even six months.
Russians are business like and logically, as such, you do need have to necessarily establish long standing personal relationships before doing business with them. Yet it may be a good idea to develop network of people who you know and trust and also look out for connections in high places. This can help facilitate to cut through the red tape often encountered in Russia.
Avoid planning your business meetings in first week of May since it is filled with many public holidays.
Arrive in time for the meetings. Punctuality is important.
Things get delayed often and even the meeting schedules keep changing. The meetings may even get cancelled. So be prepared for this and to be kept waiting. Yet, keep your cool.
Dress formally and conservatively for business meetings. Men are advised to wear business suits. Women should wear subdued colored business suits with skirts covering the knees.
Look impeccable.
Hierarchy (i.e. age, rank/position) is important to Russians. They prefer to meet up with the people of similar rank and position.
Shaking hands is the accepted form of exchanging greetings in a formal setting like a business meeting.
Business cards are exchanged after the initial introductions without any formal ritual. Have one side of your business card done in Russian language. Make sure to print your advanced university degrees on your business card; it impresses Russian audience.
Most of the Russians are most comfortable with Russian language (around 81% people in Russia speak Russian language as their first and only language. It's also Russia's official language). Therefore, let your Russian counterparts in the meetings see Russian side of your business card.
In case some participants of the meeting do not present their business cards to you, you should still note their details.
Meetings start with good amount of socializing and introductory exchanges before getting down to business.
In formal situations, address the people more formally rather than using their first names. (Russian names have three parts: first name, then middle name, which is a version of the father's first name formed by adding "vich" or "ovich" for a male and "avna" or "ovna" for a female followed by the third part which is the family or surname).
Make detailed presentations and emphasize your organization's differentiating features. It is advisable to bring along your technical experts with you. Keep ready the handouts in English as well as in Russian.
Don't be surprised if meetings get interrupted frequently for reasons not necessarily connected with the meetings.
Meetings and negotiations are slow. You must have patience.
Russians use a lot of tactics in business negotiations like prolonging the talks (buying/lengthening the time), losing temper, walking out, threatening to call off the association etc. They believe in somehow grabbing a concession from you. So, it is advisable not to use high pressure tactics.
Nothing is final until the contract is signed. Even then, Russians may modify a contract to suit their purpose.
At the end of meeting, you may need to sign the summary of discussions of the meeting called "protokol".
If you are invited to a Russian's house, reach there on time. Being marginally late by a few minutes is OK.
Remove your shoes and wear the house slippers if offered by the host.
Do not be too casual in your dress. Err on dressing in formal or semi-formal clothes.
Greet the host and hostess by a hand-shake and address formally. You may notice their close friends hugging and kissing on cheeks and addressing each other by the first name or by the first two parts of their names.
Offer to help the hostess with the preparation or clearing up after a meal is served. Offering this help second time may be accepted by the hostess.
Give a small gift to the host/hostess which may be politely refused the first time. Offer it again and it will be accepted.
Russians follow continental dining manners and use fork and knife.
Follow all the usual table manners.
Take your seat as suggested by the host and start eating only after the host requests you to start. Same way, do not leave your seat after you finish eating till the host requests you to do so.

(Also refer:
http://executive-manners.blogspot.com/ for general/executive etiquette and manners,
http://dining-manners.blogspot.com/ for dining etiquette and table manners,
http://telephone-etiquette.blogspot.com/ for telephone etiquette,
http://email-etiquette-manners.blogspot.com/ for email etiquette)

(Refer our High Quality Management Encyclopedia “Management Universe” at: http://management-universe.blogspot.com/)

Books Suggested for your Professional, Organization's and Personal Library (all the titles below are available online from Amazon in paperbacks and as eBooks)

Business Management, Life Management, Self-help, Personality Development

HSoftware (Human Software) (The Only Key to Higher Effectiveness)
Sensitive Stories of Corporate World (Management Case Studies)
Classic Management Games, Exercises, Energizers and Icebreakers
Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
Classic Team Building Management Games, Exercises, Energizers and Icebreakers
101 Classic Management Games, Exercises, Energizers and Icebreakers (available only as a paperback)
Stress? No Way!! (Handbook on Stress Management)
HSoftware (Shyam Bhatawdekar’s Effectiveness Model)
Competency Management (Competency Matrix and Competencies)
Essentials of Work Study (Method Study and Work Measurement)
Essentials of Time Management (Taking Control of Your Life)
Essentials of 5S Housekeeping
Essentials of Quality Circles
Essentials of Goal Setting
Essentials of Anger Management
Essentials of Assertive Behavior
Essentials of Performance Management and Performance Appraisal
Essentials of Effective Communication (soon to be published)
Health Essentials (Health is Wealth)
Soft Skills You Can't Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
The Romance of Intimacy (How to Enhance Intimacy in a Relationship?)

Novels, Short Stories, Biographies and Travelogues

Good People (Dream of a Boundary Less World)- Novel, a refreshingly different love story (Also available under the title Love Knows No Bounds)
The Peace Crusaders- a most intriguing novel
Two Novels in One Book (The Peace Crusaders and Love Knows No Bounds)
Funny (and Not So Funny) Short Stories
Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh)
My Father
Travelogue: Scandinavia, Russia
Travelogue: Europe

Cross Cultural Etiquette and Manners: France

France: Etiquette and Manners

French is the official language of France. It is the first language of 88% of the population.
If you do not speak French, apologize; yet learning a few commonly used phrases in French language will be appreciated and it may be useful in developing a relationship, mutual trust and respect which will go a long way in your personal and business dealings in France.
French people are private people. And they are generally polite in all their dealings.
Make appointments for the business meetings. Fix up your appointments at least 2 weeks in advance. Appointments may be made in writing or by telephone; they are often handled by the secretaries.
Preferably avoid planning your business meetings during July and August, these being general vacation months.
Your dress for the business meetings should be understated; yet stylish.
Men should wear dark colored, conservative business suit for first few meetings. Later on, choose your business dress by observations of the culture of the organization with which you are doing business.
Women should wear either business suit or dress elegantly in soft colors.
Wearing good quality accessories will be appreciated since French people are believed to generally like the finer aspects of life.
Be punctual for the meetings. If you are likely to be late inadvertently, inform about it to your host organization over the phone and give convincing reason.
Handshake is an accepted form of exchanging greetings.
Exchange the business cards after introductions without any formal ritual. French business cards are often a bit larger as compared to those used in other countries.
It will be appreciated if on other side of your business card you print your details in French though it is not essential.
You may include your advanced academic degrees, if any, on your business card.
You may expect a bit of formal business environment in meetings. Courtesy is expected in dealings. Address the people in a formal way and do not use first names unless invited to do so.
Sit as per the seating plan; you may be to be told where to sit.
Do not exaggerate and do not mislead by giving any false information. Also do not lean on confrontational behavior or over-selling or aggressive tactics. These things may go against you with French people.
They will appreciate a high quality professional presentation that convinces about the benefits from your proposal.
Maintain eye contact while making your business presentation.
Do not be overzealous to be unduly friendly; it may not be seen as correct.
Generally meetings are used for discussions. Often, decisions may not emerge in the meetings.
Pace of the business in meetings may appear to be slow. French people like to go in depth of the business matters involving detailed analysis.
French people adhere to protocol and hierarchy. Decisions are normally made by the top management of the company.
Business agreements are formalized in the form of a comprehensive and precise contract.
When invited for dinner by your business associate or friend to their homes, be punctual. In case you expect to reach late (which should not be more than say, 10 odd minutes), telephone the host about it with reason for being late.
Bring flowers or high quality wine for the host as gift.
If invited to a large dinner party, especially in Paris, send flowers well in advance say, the morning of the party so that they may be displayed that evening.
Dress impeccably. Do not wear a casual dress. French people are normally fashion conscious.
Greet with a handshake though among friends French people may greet each other by lightly kissing on the cheeks.
Do not address the people attending the dinner by their first names as they are reserved for family and close friends. You may use the first name if the person invites you to do so.
You may be directed to a particular seat as per the seating plan. Sit accordingly.
Start eating only after the hostess announces “bon appétit”.
Follow continental table manners. (Refer: Dining Etiquette and Table Manners http://dining-manners.blogspot.com/)
Do not rest your elbows on the table.
Finish everything on your plate. If you have not finished eating, cross your knife and fork on your plate with the fork over the knife. Leave your wineglass nearly full if you do not want more.
If you live in an apartment building, greet your neighbors when you happen to see them or meet them.
Use French greetings “bonjour” or “bonsoir” (good morning or good evening) with the title “Monsieur” or “Madame” when entering a shop and "au revoir" (good bye) when leaving.

(Also refer:
http://executive-manners.blogspot.com/ for general etiquette and manners,
http://dining-manners.blogspot.com/ for dining etiquette and table manners,
http://telephone-etiquette.blogspot.com/ for telephone etiquette,
http://email-etiquette-manners.blogspot.com/ for email etiquette)

Books Suggested for your Professional, Organization's and Personal Library (all the titles below are available online from Amazon in paperbacks and as eBooks)

Business Management, Life Management, Self-help, Personality Development

HSoftware (Human Software) (The Only Key to Higher Effectiveness)
Sensitive Stories of Corporate World (Management Case Studies)
Classic Management Games, Exercises, Energizers and Icebreakers
Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
Classic Team Building Management Games, Exercises, Energizers and Icebreakers
101 Classic Management Games, Exercises, Energizers and Icebreakers (available only as a paperback)
Stress? No Way!! (Handbook on Stress Management)
HSoftware (Shyam Bhatawdekar’s Effectiveness Model)
Competency Management (Competency Matrix and Competencies)
Essentials of Work Study (Method Study and Work Measurement)
Essentials of Time Management (Taking Control of Your Life)
Essentials of 5S Housekeeping
Essentials of Quality Circles
Essentials of Goal Setting
Essentials of Anger Management
Essentials of Assertive Behavior
Essentials of Performance Management and Performance Appraisal
Essentials of Effective Communication (soon to be published)
Health Essentials (Health is Wealth)
Soft Skills You Can't Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
The Romance of Intimacy (How to Enhance Intimacy in a Relationship?)

Novels, Short Stories, Biographies and Travelogues

Good People (Dream of a Boundary Less World)- Novel, a refreshingly different love story (Also available under the title Love Knows No Bounds)
The Peace Crusaders- a most intriguing novel
Two Novels in One Book (The Peace Crusaders and Love Knows No Bounds)
Funny (and Not So Funny) Short Stories
Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh)
My Father
Travelogue: Scandinavia, Russia
Travelogue: Europe

Saturday, March 4, 2017

Cross Cultural Etiquette and Manners: New Zealand

New Zealand: Etiquette and Manners

The day-to-day language used in New Zealand is English. Other two official languages are: Maori and NZ Sign language. English and Maori languages have adopted words from each other.
People of New Zealand are serious about maintaining the environment and love to preserve their country's beauty.
Make appointments for business meetings at least one week in advance by telephone, email or fax.
December and January are prime summer vacation months and therefore try to avoid planning your meetings in these months.
Dress conservatively for business meetings. You may remove jacket and roll up shirtsleeves when working.
Reach the meeting venue punctually or a few minutes in advance. Late arrivals make an unfavorable impression.
Meetings are conducted in a relaxed manner though it does not mean that the seriousness of the discussions is undermined.
Greet the participants of the meeting with handshake and smile.
While New Zealanders switch over to first names quickly, it is advisable to address them by their title and surname till they call you by your first name or suggest switching to communication on first name basis.
Small talk before getting down to the business agenda is quite common.
Make truthful business presentations; do not exaggerate. Use appropriate facts and figures in your business presentations.
New Zealanders often respect action to mere words.
Maintain eye contact with the fellow participants of the meeting.
Give them the personal space they need.
Do not show aggression in your selling pitch.
Do not oversell. Promise only what you can really deliver.
In negotiating with New Zealander, demonstrating the benefits of your products and services will work better than just talking about the benefits.
Be concise in your communication; stick to the point. Lengthy talks may not be appreciated. Yet, all the terms and conditions should be put forth specifically and in detail.
New Zealanders are friendly and polite people though may be a bit reserved to start with.
You may find New Zealanders saying hello to strangers and offering assistance without being asked.
They enjoy extending hospitality.
If you are invited at home of a New Zealander, make sure to present to the host a gift say chocolates, flowers, a book.
Opening the gifts when received is a common practice.
Wait to be told where to sit around the dining table.
Follow the continental table manners. (Refer: Dining Etiquette and Table Manners http://dining-manners.blogspot.com/)

(Also refer:
http://executive-manners.blogspot.com/ for general etiquette and manners,
http://dining-manners.blogspot.com/ dining etiquette and table manners,
http://telephone-etiquette.blogspot.com/ for telephone etiquette,
http://email-etiquette-manners.blogspot.com/ for email etiquette)

Books Suggested for your Professional, Organization's and Personal Library (all the titles below are available online from Amazon in paperbacks and as eBooks)

Business Management, Life Management, Self-help, Personality Development

HSoftware (Human Software) (The Only Key to Higher Effectiveness)
Sensitive Stories of Corporate World (Management Case Studies)
Classic Management Games, Exercises, Energizers and Icebreakers
Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
Classic Team Building Management Games, Exercises, Energizers and Icebreakers
101 Classic Management Games, Exercises, Energizers and Icebreakers (available only as a paperback)
Stress? No Way!! (Handbook on Stress Management)
HSoftware (Shyam Bhatawdekar’s Effectiveness Model)
Competency Management (Competency Matrix and Competencies)
Essentials of Work Study (Method Study and Work Measurement)
Essentials of Time Management (Taking Control of Your Life)
Essentials of 5S Housekeeping
Essentials of Quality Circles
Essentials of Goal Setting
Essentials of Anger Management
Essentials of Assertive Behavior
Essentials of Performance Management and Performance Appraisal
Essentials of Effective Communication (soon to be published)
Health Essentials (Health is Wealth)
Soft Skills You Can't Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
The Romance of Intimacy (How to Enhance Intimacy in a Relationship?)

Novels, Short Stories, Biographies and Travelogues

Good People (Dream of a Boundary Less World)- Novel, a refreshingly different love story (Also available under the title Love Knows No Bounds)
The Peace Crusaders- a most intriguing novel
Two Novels in One Book (The Peace Crusaders and Love Knows No Bounds)
Funny (and Not So Funny) Short Stories
Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh)
My Father
Travelogue: Scandinavia, Russia
Travelogue: Europe

Cross Cultural Etiquette and Manners: Australia

Australia: Etiquette and Manners

You can communicate in English while in Australia. English is the main language used in Australia.
For business meetings, appointments are essential though relatively easy to fix and schedule. Make your appointments well in advance.
For business, dress conservatively. Men should wear a dark colored business suit. Women should wear any smart decent dress or a business suit. Particularly in tropical areas of Australia, you may find Australians wearing shirt, tie and bermuda shorts.
You should be punctual for business meetings in Australia. It is even better to arrive a few minutes early.
Exchange your business cards at the time of introduction. No formal rituals are necessary. If you do not receive a business card from some person, do not feel offended by it; perhaps the person may not have one with him.
Business meetings are serious events but they are conducted in a relaxed environment and manner.
Australians are not very formal. So you can greet them with handshake and smile and by saying “hello” or “hello, how are you”. . People in Australia prefer to use first names, even at the initial meeting.
Normally Australians are modest people with a sense of humor. You can reciprocate in the same way. You need not be pretentious or boasting type.
In business dealings, Australians do not find it necessary to have long-standing personal relationships with people with whom they intend doing business. Business communications are pretty direct. If an Australian disapproves something that you mention, he will tell you about it.
You can get down to business quickly with minimum small talk.
In your presentation, avoid exaggerated claims and present only facts and figures. Australian business people appreciate brevity. Emotional overtures are not important in the Australian business scenario.
Pace of business is relatively quick to start with but may slow down at the time of final decision making since decision are normally made at the top level of the company.
Negotiations or bargaining is done to the extent that they expect your initial proposal to have only a small margin for negotiation. Avoid high-pressure or aggressive techniques while negotiating or dealing with Australian businessmen.
If invited to some one's home for dinner, please take with you a good quality bottle of wine or box of chocolates or flowers and present to the hostess.
If invited to some one's home for barbecue, the invitees usually bring wine or beer for their personal consumption.
You will need to follow continental table manners while dining (for example, holding the fork in the left hand and the knife in the right while eating and indicating that you have finished eating by laying your knife and fork parallel on your plate etc).
Follow other usual dining table manners (refer: http://dining-manners.blogspot.com/).
You can open the gifts when received.

(Also refer: http://executive-manners.blogspot.com/ for general etiquette and manners, http://dining-manners.blogspot.com/ dining etiquette and table manners, http://telephone-etiquette.blogspot.com/ for telephone etiquette, http://email-etiquette-manners.blogspot.com/ for email etiquette)

Books Suggested for your Professional, Organization's and Personal Library (all the titles below are available online from Amazon in paperbacks and as eBooks)

Business Management, Life Management, Self-help, Personality Development

HSoftware (Human Software) (The Only Key to Higher Effectiveness)
Sensitive Stories of Corporate World (Management Case Studies)
Classic Management Games, Exercises, Energizers and Icebreakers
Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
Classic Team Building Management Games, Exercises, Energizers and Icebreakers
101 Classic Management Games, Exercises, Energizers and Icebreakers (available only as a paperback)
Stress? No Way!! (Handbook on Stress Management)
HSoftware (Shyam Bhatawdekar’s Effectiveness Model)
Competency Management (Competency Matrix and Competencies)
Essentials of Work Study (Method Study and Work Measurement)
Essentials of Time Management (Taking Control of Your Life)
Essentials of 5S Housekeeping
Essentials of Quality Circles
Essentials of Goal Setting
Essentials of Anger Management
Essentials of Assertive Behavior
Essentials of Performance Management and Performance Appraisal
Essentials of Effective Communication (soon to be published)
Health Essentials (Health is Wealth)
Soft Skills You Can't Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
The Romance of Intimacy (How to Enhance Intimacy in a Relationship?)

Novels, Short Stories, Biographies and Travelogues

Good People (Dream of a Boundary Less World)- Novel, a refreshingly different love story (Also available under the title Love Knows No Bounds)
The Peace Crusaders- a most intriguing novel
Two Novels in One Book (The Peace Crusaders and Love Knows No Bounds)
Funny (and Not So Funny) Short Stories
Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh)
My Father
Travelogue: Scandinavia, Russia
Travelogue: Europe

Etiquette and Manners

Sunday, March 26, 2017

Telephone Etiquette

Monday, March 6, 2017

Cross Cultural Etiquette and Manners: Russia

Cross Cultural Etiquette and Manners: France

Saturday, March 4, 2017

Cross Cultural Etiquette and Manners: New Zealand

Cross Cultural Etiquette and Manners: Australia

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