Cross Cultural Etiquette and Manners: New Zealand

New Zealand: Etiquette and Manners

• The day-to-day language used in New Zealand is English. Other two official languages are: Maori and NZ Sign language. English and Maori languages have adopted words from each other.
• People of New Zealand are serious about maintaining the environment and love to preserve their country's beauty.
• Make appointments for business meetings at least one week in advance by telephone, email or fax.
• December and January are prime summer vacation months and therefore try to avoid planning your meetings in these months.
• Dress conservatively for business meetings. You may remove jacket and roll up shirtsleeves when working.
• Reach the meeting venue punctually or a few minutes in advance. Late arrivals make an unfavorable impression.
• Meetings are conducted in a relaxed manner though it does not mean that the seriousness of the discussions is undermined.
• Greet the participants of the meeting with handshake and smile.
• While New Zealanders switch over to first names quickly, it is advisable to address them by their title and surname till they call you by your first name or suggest switching to communication on first name basis.
• Small talk before getting down to the business agenda is quite common.
• Make truthful business presentations; do not exaggerate. Use appropriate facts and figures in your business presentations.
• New Zealanders often respect action to mere words.
• Maintain eye contact with the fellow participants of the meeting.
• Give them the personal space they need.
• Do not show aggression in your selling pitch.
• Do not oversell. Promise only what you can really deliver.
• In negotiating with New Zealander, demonstrating the benefits of your products and services will work better than just talking about the benefits.
• Be concise in your communication; stick to the point. Lengthy talks may not be appreciated. Yet, all the terms and conditions should be put forth specifically and in detail.
• New Zealanders are friendly and polite people though may be a bit reserved to start with.
• You may find New Zealanders saying hello to strangers and offering assistance without being asked.
• They enjoy extending hospitality.
• If you are invited at home of a New Zealander, make sure to present to the host a gift say chocolates, flowers, a book.
• Opening the gifts when received is a common practice.
• Wait to be told where to sit around the dining table.
• Follow the continental table manners. (Refer: Dining Etiquette and Table Manners http://dining-manners.blogspot.com/)

(Also refer:
http://executive-manners.blogspot.com/ for general etiquette and manners,
http://dining-manners.blogspot.com/ dining etiquette and table manners,
http://telephone-etiquette.blogspot.com/ for telephone etiquette,
http://email-etiquette-manners.blogspot.com/ for email etiquette)

Books Suggested for your Professional, Organization's and Personal Library (all the titles below are available online from Amazon in paperbacks and as eBooks)

Business Management, Life Management, Self-help, Personality Development

1. HSoftware (Human Software) (The Only Key to Higher Effectiveness) 
2. Sensitive Stories of Corporate World (Management Case Studies) 
3. Classic Management Games, Exercises, Energizers and Icebreakers 
4. Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
5. Classic Team Building Management Games, Exercises, Energizers and Icebreakers
6. 101 Classic Management Games, Exercises, Energizers and Icebreakers (available only as a paperback)
7. Stress? No Way!! (Handbook on Stress Management) 
8. HSoftware (Shyam Bhatawdekar’s Effectiveness Model) 
9. Competency Management (Competency Matrix and Competencies) 
10. Essentials of Work Study (Method Study and Work Measurement) 
11. Essentials of Time Management (Taking Control of Your Life) 
12. Essentials of 5S Housekeeping 
13. Essentials of Quality Circles 
14. Essentials of Goal Setting 
15. Essentials of Anger Management 
16. Essentials of Assertive Behavior
17. Essentials of Performance Management and Performance Appraisal
18. Essentials of Effective Communication (soon to be published)
19. Health Essentials (Health is Wealth)
20. Soft Skills You Can't Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
21. The Romance of Intimacy (How to Enhance Intimacy in a Relationship?) 

Novels, Short Stories, Biographies and Travelogues

1. Good People (Dream of a Boundary Less World)- Novel, a refreshingly different love story (Also available under the title Love Knows No Bounds) 
2. The Peace Crusaders- a most intriguing novel
3. Two Novels in One Book (The Peace Crusaders and Love Knows No Bounds)
4. Funny (and Not So Funny) Short Stories 
5. Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh) 
6. My Father
7. Travelogue: Scandinavia, Russia
8. Travelogue: Europe 

Cross Cultural Etiquette and Manners: India

India: Etiquette and Manners

• Plan your business meetings with your Indian counterparts well in advance in writing and also, over the phone.
• Try to avoid your meetings around the Indian holidays.
• Indian climate is hot and not so comfortable particularly during summer. Take this into consideration while visiting India for business or for pleasure.
• For business meetings, men can be formally dressed, may wear a suit and tie. In summer, you may have to remove your jacket.
• When not attending formal business, men can wear short-sleeved shirts and long pants. You do not see many people wearing shorts on the streets and in social gatherings in India. This trend is gradually changing though, particularly in big cities.
• Women should wear conservative dresses or pantsuits for business meetings.
• Women should not wear revealing outfits in business meetings as well as while going out for shopping or to places of entertainment in India.
• Meetings may not always start on dot. Try to be punctual but if the meetings start after the scheduled time, do not feel discouraged. At times meetings may get rescheduled, do not get frustrated immediately.
• Age and hierarchy are important factors to decide the importance of people in India. In social and family environment, people of higher age are respected by the people of lower age. However, in government and in business organizations, hierarchy and power positions are respected.
• Therefore, as a business meeting protocol, greet the most senior Indian person the first and then others.
• When you meet an Indian or when you leave him, you can greet him by a hand-shake. The common greeting in India is saying “Namaste (pronounced as na-mas-tay)” to the person you are greeting and while saying so, bring your palms together at chest level with a slight bow of the head.
• You may shake hands; however, greeting with "Namaste" is appreciated lot more, particularly, when meeting people in informal environment.
• Men shake hands with men when meeting or leaving. Men do not shake hands with women or do not touch them.
• Women may do a hand-shake with westernized Indian men but not normally with others. Traditional Indian women may shake hands with foreign women but not usually with men.
• When addressing an Indian, use the appropriate formal title like Mr, Mrs, Miss, Doctor, Professor and then his or her surname (the family name) or if you do not know their names then you may address them with sir or madam.
• In the formal setup, Indians do not deal with each other on first name basis that easily. It takes them some time though this trend is changing gradually.
• When doing business in India, exchange your business cards at the beginning of the meeting. Give your card by your right hand.
• In most of the government departments and for almost all the businesses in India, you can use English as the medium of communication.
• Building relationships is important in order to carry out your business in India.
• Meetings may normally start with some small talk as part of opening up process. Topics of opening conversation may be the latest business news etc. Never comment on matters such as poverty etc, it is impolite and hurting.
• Decisions making is pretty centralized at the highest hierarchical levels in India. Therefore, the decision making or business negotiation process is slow.
• If Indians have to negate or reject anything or they are in doubt about something, they may not be direct about it. They may say, “We will see”, “We will think about it”, “Perhaps OK, not sure” etc. Chances are that they actually intend saying “no”.
• Business dinners or lunches are normally arranged in restaurants in prestigious hotels or clubs. You can discuss the business during business entertainment but let the host initiate it.
• When relationship is developed, you may be invited to the homes too.
• Do not point blank refuse an invitation to a dinner at home or at a restaurant extended by your business counterpart. If you do not wish to attend or cannot attend it for some reason, give a believable reason.
• You need not be punctual at the business or social dinners. You can afford to arrive 15 to 20 minutes late for dinner party.
• When you are invited for dinner at home, ask the host as to where to remove your shoes. At many homes in India, the host expects you to remove your shoes at the entrance to home.
• At a social event, in case you are welcome with a flower or bouquet or garland, accept it with grace. After a few minutes, keep it at a convenient place in consultation with the host. Do take it to your residence when you leave the place.
• If invited for dinner at home, you should carry gifts for the host and the host's children if you know about them. You may give perfumes, chocolates or items of china, crystal, silver etc.
• Give gifts with both hands. Host will normally not open the gift in your presence.
• If you receive any gift from an Indian, accept it but do not open it in his presence.
• In Indian homes, the host may serve you the dishes at the dinner. Allow the host to do so.
• Indian food is best eaten with fingers. If hosts eat with fingers, you may do the same and tell the host that you are enjoying it that way. However, if silverware (fork, knife, spoon etc) is provided, you may use them instead of eating with fingers if you are not used to do so.
• Ask permission before smoking. In India, it is considered rude to smoke in the presence of elders.
• Apologize if your feet or shoes touch another person.
• Public display of affection is not considered as appropriate in India.

(Also refer: http://executive-manners.blogspot.com/ for general etiquette and manners, http://dining-manners.blogspot.com/ dining etiquette and table manners, http://telephone-etiquette.blogspot.com/ for telephone etiquette, http://email-etiquette-manners.blogspot.com/ for email etiquette)

Books Suggested for your Professional, Organization's and Personal Library (all the titles below are available online from Amazon in paperbacks and as eBooks)

Business Management, Life Management, Self-help, Personality Development

1. HSoftware (Human Software) (The Only Key to Higher Effectiveness) 
2. Sensitive Stories of Corporate World (Management Case Studies) 
3. Classic Management Games, Exercises, Energizers and Icebreakers 
4. Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
5. Classic Team Building Management Games, Exercises, Energizers and Icebreakers
6. 101 Classic Management Games, Exercises, Energizers and Icebreakers (available only as a paperback)
7. Stress? No Way!! (Handbook on Stress Management) 
8. HSoftware (Shyam Bhatawdekar’s Effectiveness Model) 
9. Competency Management (Competency Matrix and Competencies) 
10. Essentials of Work Study (Method Study and Work Measurement) 
11. Essentials of Time Management (Taking Control of Your Life) 
12. Essentials of 5S Housekeeping 
13. Essentials of Quality Circles 
14. Essentials of Goal Setting 
15. Essentials of Anger Management 
16. Essentials of Assertive Behavior
17. Essentials of Performance Management and Performance Appraisal
18. Essentials of Effective Communication (soon to be published)
19. Health Essentials (Health is Wealth)
20. Soft Skills You Can't Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
21. The Romance of Intimacy (How to Enhance Intimacy in a Relationship?) 

Novels, Short Stories, Biographies and Travelogues

1. Good People (Dream of a Boundary Less World)- Novel, a refreshingly different love story (Also available under the title Love Knows No Bounds) 
2. The Peace Crusaders- a most intriguing novel
3. Two Novels in One Book (The Peace Crusaders and Love Knows No Bounds)
4. Funny (and Not So Funny) Short Stories 
5. Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh) 
6. My Father
7. Travelogue: Scandinavia, Russia
8. Travelogue: Europe 

Cross Cultural Etiquette and Manners: Japan

Japan: Etiquette and Manners

• Japanese get impressed by the way you dress. So, dress well befitting your status.
• Men should normally wear dark conservative suit for business and formal meetings.
• Women should dress conservatively with minimum accessories. Women should avoid wearing pants in business settings.
• In Japan, you are supposed to remove your shoes many times in many situations. Therefore, prefer the slip-on type shoes that are easy and quick to remove and put on again. Women can do with flatter or low heeled shoes- they should not look taller (particularly more than men).
• For exchanging greetings you should bow. Lower you bow, you are showing more respect. Some Japanese may shake hands also to greet but the handshake may be weak, do not worry about it.
• Greet the senior most person first and then others in descending order. Normally the senior official will act more as a ceremonial representative of his company. The lower ranking officials will usually do the talking or negotiating.
• When doing business in Japan be aware of hierarchy and adapt your behaviour accordingly. Japanese put lot of emphasis on hierarchy.
• Team-work and group cohesiveness are ingrained in Japanese culture. Therefore, Japanese stress compromise and self-discipline. You should be aware of it when doing business with them.
• At a Japanese meeting, you will normally deal with a team as opposed to an individual, each member with a specialization. Also, Japanese go into lots details. Therefore, your preparation should also be in-depth.
• Professionalism and formal behavior are given importance in Japan.
• In Japanese business situations, exchanging business cards (called meishi in Japanese language) is very important. Business dealings can start only after the business exchange cards ceremony is over. Business cards should be exchanged after the greetings.
• Print your business card in Japanese on one side and in your home language on the other side. While presenting your card, present the Japanese side up.
• Present and receive the business cards with both your hands. Do study the card properly and with interest. Do not keep it in pocket or wallet; after careful study of the card, put it in your carry case for storage of cards. Do not write or scribble on the card.
• Address Japanese person with his last name suffixed with "san" which means Mr or Ms.
• Japanese people prefer to be addressed by the last names. Therefore do not insist Japanese to address you only by your first name.
• Seek assistance to clarify the pronunciation of the names.
• Japanese person finds it difficult to use the word "no". He may respond with "yes" to most of your questions but that does not necessarily mean that he is agreeing; it may really be a "no". This knowledge will help you in carrying out business negotiations with Japanese.
• Do not use exaggerated hand gestures, facial expressions and movements in your communication since Japanese do not do so normally.
• Some times you may find silence taking place while in the midst of discussions and you may even find few Japanese closing their eyes. Do not interrupt at such occasions,; perhaps they need time to reflect.
• Japanese prefer doing business with quiet, sincere and compromising people as compared to dealing with extroverts. Therefore, exhibit humility, be implicit in your communication and project yourself as non-threatening.
• Normally business entertaining is done in restaurants or bars. It is done after office hours.
• Allow host to order the meal and pay; Japanese prefer it that way.
• Tipping is generally not expected in Japan.
• During business dinners, business may be discussed.
• Drinks are commonplace in business entertaining. But do not pour a drink yourself; let someone else pour drink for you. If you do not drink, you can politely regret by saying, "No thanks".
• If you are invited at a Japanese home which is rare, consider it as an honor and appreciate it profusely to your host.
• Do use polite words like excuse me, please often. Politeness is appreciated. Praise the hospitality. Appreciate the food.
• In social gatherings, punctuality is not a strict rule.
• Business and personal gifts are appreciated in Japan. Give and accept the gift with both hands. Present the gifts at the end of a visit.
• Normal manners like not pointing at others, not blowing nose in the company of others, not encroaching the private space of others should be strictly followed.

(Also refer: http://executive-manners.blogspot.com/ for general etiquette and manners, http://dining-manners.blogspot.com/ dining etiquette and table manners, http://telephone-etiquette.blogspot.com/ for telephone etiquette, http://email-etiquette-manners.blogspot.com/ for email etiquette)

Books Suggested for your Professional, Organization's and Personal Library (all the titles below are available online from Amazon in paperbacks and as eBooks)

Business Management, Life Management, Self-help, Personality Development

1. HSoftware (Human Software) (The Only Key to Higher Effectiveness) 
2. Sensitive Stories of Corporate World (Management Case Studies) 
3. Classic Management Games, Exercises, Energizers and Icebreakers 
4. Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
5. Classic Team Building Management Games, Exercises, Energizers and Icebreakers
6. 101 Classic Management Games, Exercises, Energizers and Icebreakers (available only as a paperback)
7. Stress? No Way!! (Handbook on Stress Management) 
8. HSoftware (Shyam Bhatawdekar’s Effectiveness Model) 
9. Competency Management (Competency Matrix and Competencies) 
10. Essentials of Work Study (Method Study and Work Measurement) 
11. Essentials of Time Management (Taking Control of Your Life) 
12. Essentials of 5S Housekeeping 
13. Essentials of Quality Circles 
14. Essentials of Goal Setting 
15. Essentials of Anger Management 
16. Essentials of Assertive Behavior
17. Essentials of Performance Management and Performance Appraisal
18. Essentials of Effective Communication (soon to be published)
19. Health Essentials (Health is Wealth)
20. Soft Skills You Can't Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
21. The Romance of Intimacy (How to Enhance Intimacy in a Relationship?) 

Novels, Short Stories, Biographies and Travelogues

1. Good People (Dream of a Boundary Less World)- Novel, a refreshingly different love story (Also available under the title Love Knows No Bounds) 
2. The Peace Crusaders- a most intriguing novel
3. Two Novels in One Book (The Peace Crusaders and Love Knows No Bounds)
4. Funny (and Not So Funny) Short Stories 
5. Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh) 
6. My Father
7. Travelogue: Scandinavia, Russia
8. Travelogue: Europe 

Cross Cultural Etiquette and Manners: China

China: Etiquette and Manners

• Greet the oldest person first and then the others. Age is respected.
• Formal greeting includes handshake particularly from the people outside of China.
• Eye contact may not be necessary while greeting.
• To start with, address by the surname with prefix as Mr or Mrs etc. If first name basis address is invited, you will be told what name to use.
• Chinese want to carry out business with known party since they want to be sure about its reliability.
• Therefore, many times, they prefer to deal through a known intermediate person or party.
• Hierarchical positions are important for Chinese. You must maintain that decorum and deal with people in higher ranks quite formally.
• There is no gender bias in business meetings.
• Before meetings, you must send your organization's complete profile to the Chinese organization you wish to deal with.
• Also send your agenda for meeting.
• Appointments for business meetings should be done well in advance preferably in writing.
• Chinese like face to face meetings rather than other forms of discussions.
• Reach the meeting venue on time or slightly early; arriving late is an insult.
• Guests are generally escorted to their seats which are in descending order of hierarchy. Senior people generally sit opposite senior people from the other party.
• Exchange the business cards after the introductions. Have one side of your business card printed in Chinese preferable in golden color (auspicious color). Present the card with both the hands.
• Only senior members of the negotiating team are expected to speak.
• You should normally leave room for negotiations in your proposals.
• Meetings require patience. The meetings can be pretty lengthy with lots of conversation and pace may be slow.
• Take your own interpreter with you if necessary.
• Cell phones ring frequently and you need not get disturbed emotionally by it.
• Dress conservatively. Men should wear dark color suits and women should wear conservative suit or dress with high neckline. Women should wear flatter shoes (low heels).
• Chinese prefer to entertain in public places rather than in their homes, especially when entertaining foreigners. Being invited at homes is considered as an honor.
• Reach the dining venue on time.
• If entertained at home, remove your shoes before entering the house.
• Present a small gift to the hostess/host. Give the gift with both your hands. The hostess/host may refuse to take the gift but do persuade to accept the gift.
• Chinese like food and a nice food basket will make a decent gift.
• Do not open the gift while presenting or receiving.
• Wait to be told where to sit for dinner. The guest of honour will be given a seat facing the door.
• Eat well to appreciate the food. Try all the dishes.
• Learn using chopsticks.
• Dinners and social events are not the place for business discussions.
• Tipping the waiter in restaurants is becoming a trend with younger generation. Moderate tip is good enough.

(Also refer: http://executive-manners.blogspot.com/ for general etiquette and manners, http://dining-manners.blogspot.com/ dining etiquette and table manners, http://telephone-etiquette.blogspot.com/ for telephone etiquette, http://email-etiquette-manners.blogspot.com/ for email etiquette)

Books Suggested for your Professional, Organization's and Personal Library (all the titles below are available online from Amazon in paperbacks and as eBooks)

Business Management, Life Management, Self-help, Personality Development

1. HSoftware (Human Software) (The Only Key to Higher Effectiveness) 
2. Sensitive Stories of Corporate World (Management Case Studies) 
3. Classic Management Games, Exercises, Energizers and Icebreakers 
4. Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
5. Classic Team Building Management Games, Exercises, Energizers and Icebreakers
6. 101 Classic Management Games, Exercises, Energizers and Icebreakers (available only as a paperback)
7. Stress? No Way!! (Handbook on Stress Management) 
8. HSoftware (Shyam Bhatawdekar’s Effectiveness Model) 
9. Competency Management (Competency Matrix and Competencies) 
10. Essentials of Work Study (Method Study and Work Measurement) 
11. Essentials of Time Management (Taking Control of Your Life) 
12. Essentials of 5S Housekeeping 
13. Essentials of Quality Circles 
14. Essentials of Goal Setting 
15. Essentials of Anger Management 
16. Essentials of Assertive Behavior
17. Essentials of Performance Management and Performance Appraisal
18. Essentials of Effective Communication (soon to be published)
19. Health Essentials (Health is Wealth)
20. Soft Skills You Can't Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
21. The Romance of Intimacy (How to Enhance Intimacy in a Relationship?) 

Novels, Short Stories, Biographies and Travelogues

1. Good People (Dream of a Boundary Less World)- Novel, a refreshingly different love story (Also available under the title Love Knows No Bounds) 
2. The Peace Crusaders- a most intriguing novel
3. Two Novels in One Book (The Peace Crusaders and Love Knows No Bounds)
4. Funny (and Not So Funny) Short Stories 
5. Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh) 
6. My Father
7. Travelogue: Scandinavia, Russia
8. Travelogue: Europe 

Cross Cultural Etiquette and Manners: UK

United Kingdom (UK): Etiquette and Manners

• British people are bit on more formal side.
• Firm shake hand, irrespective of gender, is good. Do it while meeting and leaving.
• Address with Mr, Mrs or Miss followed by the surname.
• Do not start using the first name until invited to do so.
• Exchange the business cards at the beginning of meeting without much of ceremony.
• Do not stare into the eyes of English people.
• Introduction protocol should be followed. Introduce younger person to an older person. Introduce lower rank person to higher rank person. Introduce gentleman to lady.
• Business meetings are generally formal with clear objectives and agenda.
• If you plan on an agenda, forward it to your British colleague(s) in advance for reviewing it and recommending any changes.
• The business proceedings normally start after a brief small talk.
• In your presentation do not claim more than what are facts. Support your presentation with facts and figures.
• Follow up the meeting with a letter summarizing the decisions arrived at and the future steps to be taken.
• Do not probe people with personal questions.
• When invited for dinner at a restaurant, be punctual. If invited at home, you may be late by 10 minutes or so, it's OK.
• If invited at home, present a gift to your host. It can be a box of good chocolates, a bottle of good wine or bouquet of flowers etc.
• Follow the dining table manners. Follow the continental manners.
• Do not sit down unless requested. The host may indicate the place where to sit.
• Communicate at a bit formal level unless you are close to the person or have developed personal friendship.
• Do not lean on table or do not rest your elbows on the table while dining.
• If invited to a meal at a restaurant, the person extending the invitation usually pays. Do not argue about paying it yourself; you may reciprocate at a later day.
• Discipline is important. If you you happen to see a queue, always go to the end of it and wait for your turn.
• Do not use or chew on a toothpick in public.
• Do not spit any where.

(Also refer: http://executive-manners.blogspot.com/ for general etiquette and manners, http://dining-manners.blogspot.com/ dining etiquette and table manners, http://telephone-etiquette.blogspot.com/ for telephone etiquette, http://email-etiquette-manners.blogspot.com/ for email etiquette)

Books Suggested for your Professional, Organization's and Personal Library (all the titles below are available online from Amazon in paperbacks and as eBooks)

Business Management, Life Management, Self-help, Personality Development

1. HSoftware (Human Software) (The Only Key to Higher Effectiveness) 
2. Sensitive Stories of Corporate World (Management Case Studies) 
3. Classic Management Games, Exercises, Energizers and Icebreakers 
4. Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
5. Classic Team Building Management Games, Exercises, Energizers and Icebreakers
6. 101 Classic Management Games, Exercises, Energizers and Icebreakers (available only as a paperback)
7. Stress? No Way!! (Handbook on Stress Management) 
8. HSoftware (Shyam Bhatawdekar’s Effectiveness Model) 
9. Competency Management (Competency Matrix and Competencies) 
10. Essentials of Work Study (Method Study and Work Measurement) 
11. Essentials of Time Management (Taking Control of Your Life) 
12. Essentials of 5S Housekeeping 
13. Essentials of Quality Circles 
14. Essentials of Goal Setting 
15. Essentials of Anger Management 
16. Essentials of Assertive Behavior
17. Essentials of Performance Management and Performance Appraisal
18. Essentials of Effective Communication (soon to be published)
19. Health Essentials (Health is Wealth)
20. Soft Skills You Can't Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
21. The Romance of Intimacy (How to Enhance Intimacy in a Relationship?) 

Novels, Short Stories, Biographies and Travelogues

1. Good People (Dream of a Boundary Less World)- Novel, a refreshingly different love story (Also available under the title Love Knows No Bounds) 
2. The Peace Crusaders- a most intriguing novel
3. Two Novels in One Book (The Peace Crusaders and Love Knows No Bounds)
4. Funny (and Not So Funny) Short Stories 
5. Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh) 
6. My Father
7. Travelogue: Scandinavia, Russia
8. Travelogue: Europe 

Cross Cultural Etiquette and Manners: USA

United States of America (USA): Etiquette and Manners

• In USA, East Coast is more conservative and formal in their dress and manners than the West Coast.
• For business meetings, in general, dark colored business suit with white shirt (for less formal meetings light blue shirt) and tie are appropriate. For ladies too, formal attire is recommended. Women should wear a classic suit or dress with jacket. Err on conservative appearance.
• Wear casual clothes when not attending a business meeting or dinner. Dress should be neat and clean in look. Men may put on comfortably fitting trousers with casual shirts. Wearing jeans or shorts, even in a casual business environment, may be inappropriate. Women may wear comfortably fitting shirts with casual shirts or tops. Again, err on conservative appearance.
• Wearing jeans or khaki pants or shorts is quite in place outside the business related environment, like visiting malls etc.
• Punctuality is very important due to the work ethic of USA
• In USA, generally, honest hard work is valued
• Business meetings may be over breakfast, lunch or dinner based on appropriateness. Business dinner is also treated as social and rapport building meal
• Business conversation usually takes place during meals. You may also find good degree of social conversation taking place during the meals.
• Gifts are discouraged or limited by many US companies. If you wish to give a gift, it should be modest and should never be seen as a bribe. you can send a gracious written note.
• Discipline is important. If you you happen to see a line or queue, always go to the end of line and wait for your turn.
• Do not use or chew on a toothpick in public.
• Do not spit any where
• Public places and private homes do not allow smoking, most times because of laws preventing smoking. In case you desire to smoke, ask permission. If permission is not given, do not feel offended.
• On meeting people or on departing, offer a firm handshake, lasting few seconds maintaining eye contact with the person. Good eye contact shows interest, sincerity and confidence.
• Good friends may briefly embrace. Err on more formal behavior.
• Introduce as Mr, Ms, Mrs followed by full name.
• Business cards are generally exchanged during introductions. However, they may be exchanged while leaving.
• A smile is a sign of friendliness
• At times, Americans may ask people as to the nature of their profession. In many countries, it may be considered an offensive question- but In USA, it could be a typical starter for conversation.
• For Americans, a way to establish a connection with people, some times, may be, is to cut jokes, especially about work-related issues. However, do not joke about gender, religion or politics.
• In USA, it is better not to speak about or show any ethnic and racial inclinations.
• Follow the road, parking and social hygiene disciplines strictly as per country's requirements.

(Also refer: http://executive-manners.blogspot.com/ for general etiquette and manners, http://dining-manners.blogspot.com/ dining etiquette and table manners, http://telephone-etiquette.blogspot.com/ for telephone etiquette, http://email-etiquette-manners.blogspot.com/ for email etiquette)

Books Suggested for your Professional, Organization's and Personal Library (all the titles below are available online from Amazon in paperbacks and as eBooks)

Business Management, Life Management, Self-help, Personality Development

1. HSoftware (Human Software) (The Only Key to Higher Effectiveness) 
2. Sensitive Stories of Corporate World (Management Case Studies) 
3. Classic Management Games, Exercises, Energizers and Icebreakers 
4. Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
5. Classic Team Building Management Games, Exercises, Energizers and Icebreakers
6. 101 Classic Management Games, Exercises, Energizers and Icebreakers (available only as a paperback)
7. Stress? No Way!! (Handbook on Stress Management) 
8. HSoftware (Shyam Bhatawdekar’s Effectiveness Model) 
9. Competency Management (Competency Matrix and Competencies) 
10. Essentials of Work Study (Method Study and Work Measurement) 
11. Essentials of Time Management (Taking Control of Your Life) 
12. Essentials of 5S Housekeeping 
13. Essentials of Quality Circles 
14. Essentials of Goal Setting 
15. Essentials of Anger Management 
16. Essentials of Assertive Behavior
17. Essentials of Performance Management and Performance Appraisal
18. Essentials of Effective Communication (soon to be published)
19. Health Essentials (Health is Wealth)
20. Soft Skills You Can't Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
21. The Romance of Intimacy (How to Enhance Intimacy in a Relationship?) 

Novels, Short Stories, Biographies and Travelogues

1. Good People (Dream of a Boundary Less World)- Novel, a refreshingly different love story (Also available under the title Love Knows No Bounds) 
2. The Peace Crusaders- a most intriguing novel
3. Two Novels in One Book (The Peace Crusaders and Love Knows No Bounds)
4. Funny (and Not So Funny) Short Stories 
5. Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh) 
6. My Father
7. Travelogue: Scandinavia, Russia
8. Travelogue: Europe 

Cross Cultural Etiquette and Manners: Introduction

Cross Cultural Awareness

On these pages in many of our subsequent posts we will provide you cross cultural awareness. We will write all about the cross cultural etiquette and manners. They will be useful for:

• Global travelers
• Tourists
• Students going abroad for education
• Business executives
• Businessmen
• Politicians
• Bureaucrats
• People from film industry
• Authors
• Artists
• Professionals working for call centers, customer service centers, BPOs, KPOs etc

We will update this site frequently. So, stay tuned.

However, a word of caution.

Cross cultural etiquette and manners given here will serve as broad guidelines. You will agree that we cannot stereotype any culture or people. Every society, country and culture may have numerous nuances and the guidelines given here cannot and will not cover all of them. They will also not be applicable to each and every business or social group in that country.

However, these broad guidelines can be of good help in formulating your basic behavior patterns when you visit other societies, countries or cultures.

(Also refer: http://executive-manners.blogspot.com/ for general etiquette and manners, http://dining-manners.blogspot.com/ dining etiquette and table manners and http://telephone-etiquette.blogspot.com/ for telephone etiquette)

Books Suggested for your Professional, Organization's and Personal Library (all the titles below are available online from Amazon in paperbacks and as eBooks)

Business Management, Life Management, Self-help, Personality Development

1. HSoftware (Human Software) (The Only Key to Higher Effectiveness) 
2. Sensitive Stories of Corporate World (Management Case Studies) 
3. Classic Management Games, Exercises, Energizers and Icebreakers 
4. Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
5. Classic Team Building Management Games, Exercises, Energizers and Icebreakers
6. 101 Classic Management Games, Exercises, Energizers and Icebreakers (available only as a paperback)
7. Stress? No Way!! (Handbook on Stress Management) 
8. HSoftware (Shyam Bhatawdekar’s Effectiveness Model) 
9. Competency Management (Competency Matrix and Competencies) 
10. Essentials of Work Study (Method Study and Work Measurement) 
11. Essentials of Time Management (Taking Control of Your Life) 
12. Essentials of 5S Housekeeping 
13. Essentials of Quality Circles 
14. Essentials of Goal Setting 
15. Essentials of Anger Management 
16. Essentials of Assertive Behavior
17. Essentials of Performance Management and Performance Appraisal
18. Essentials of Effective Communication (soon to be published)
19. Health Essentials (Health is Wealth)
20. Soft Skills You Can't Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
21. The Romance of Intimacy (How to Enhance Intimacy in a Relationship?) 

Novels, Short Stories, Biographies and Travelogues

1. Good People (Dream of a Boundary Less World)- Novel, a refreshingly different love story (Also available under the title Love Knows No Bounds) 
2. The Peace Crusaders- a most intriguing novel
3. Two Novels in One Book (The Peace Crusaders and Love Knows No Bounds)
4. Funny (and Not So Funny) Short Stories 
5. Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh) 
6. My Father
7. Travelogue: Scandinavia, Russia
8. Travelogue: Europe 

Etiquette and Manners: Fourth List: Some More Additional Manners

Some More Additional Manners

1. When you are in a line waiting to be served, wait patiently in the line for your turn.
2. Saying "thank you" to the person who gave you any kind of service does not harm anyone. So, always thank the people who helped you.
3. When you are in any public place, behave in a manner that does not inconvenience you or anyone else. If you are important, please remember that other people matter too.
4. When you are travelling in an airplane, coach or train or by any other mode of transport and your seat back has the facility to recline, do not lean back all the way.
5. Never use abusive language dotted by four letter words or their equivalents even if you have lost your temper completely.
6. Do not lose your temper. Get angry but do not hurt yourself by burning your blood, raising your blood pressure, creating a heart condition and so on. Anger harms no one but you. So learn to manage anger. Refer: http://controlling-anger.blogspot.com/

For everything you wanted to know on building leadership and management, refer Shyam Bhatawdekar’s website: http://shyam.bhatawdekar.com

(Refer our High Quality Management Encyclopedia at: http://management-universe.blogspot.com/)

For still more on etiquette and manners, also refer:

(Cross Cultural Etiquette and Manners) http://cross-cultural-etiquette.blogspot.com/,
(Email Etiquette) http://email-etiquette-manners.blogspot.com/,
(Telephone Etiquette) http://telephone-etiquette.blogspot.com/,
(Dining Etiquette and Table Manners) http://dining-manners.blogspot.com/,
(Interview Preparation for Job Seekers) http://interview-preparation-jobs.blogspot.com/,
(Group Discussion) http://group-discussion-gd.blogspot.com/

Books Suggested for your Professional, Organization's and Personal Library (all the titles below are available online from Amazon in paperbacks and as eBooks)

Business Management, Life Management, Self-help, Personality Development

1. HSoftware (Human Software) (The Only Key to Higher Effectiveness) 
2. Sensitive Stories of Corporate World (Management Case Studies) 
3. Classic Management Games, Exercises, Energizers and Icebreakers 
4. Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
5. Classic Team Building Management Games, Exercises, Energizers and Icebreakers
6. 101 Classic Management Games, Exercises, Energizers and Icebreakers (available only as a paperback)
7. Stress? No Way!! (Handbook on Stress Management) 
8. HSoftware (Shyam Bhatawdekar’s Effectiveness Model) 
9. Competency Management (Competency Matrix and Competencies) 
10. Essentials of Work Study (Method Study and Work Measurement) 
11. Essentials of Time Management (Taking Control of Your Life) 
12. Essentials of 5S Housekeeping 
13. Essentials of Quality Circles 
14. Essentials of Goal Setting 
15. Essentials of Anger Management 
16. Essentials of Assertive Behavior
17. Essentials of Performance Management and Performance Appraisal
18. Essentials of Effective Communication (soon to be published)
19. Health Essentials (Health is Wealth)
20. Soft Skills You Can't Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
21. The Romance of Intimacy (How to Enhance Intimacy in a Relationship?) 

Novels, Short Stories, Biographies and Travelogues

1. Good People (Dream of a Boundary Less World)- Novel, a refreshingly different love story (Also available under the title Love Knows No Bounds) 
2. The Peace Crusaders- a most intriguing novel
3. Two Novels in One Book (The Peace Crusaders and Love Knows No Bounds)
4. Funny (and Not So Funny) Short Stories 
5. Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh) 
6. My Father
7. Travelogue: Scandinavia, Russia
8. Travelogue: Europe 

Etiquette and Manners: Second List: Human Relations Aspects

Human Relations Aspects: Vital for Improving Etiquette and Manners (Basically to Improve Your Internal Personality

• Respect everyone.
• Do not insult anyone.
• Be courteous to everyone.
• Be genuinely interested in people.
• Be cheerful.
• Show your good and pleasant appearance.
• Give your best smile to others (it takes 72 muscles to frown, only 14 muscles to smile).
• Radiate friendliness.
• Radiate enthusiasm.
• Always be punctual; keep no one waiting.
• Keep your promises.
• Acknowledge all introductions cordially.
• Extend a hearty handshake; not a flabby handshake.
• Try to remember the names of everyone you meet.
• Address the persons you meet by their appropriate names.
• Look people in the eye while conversing with them.
• Speak to anyone with calm assurance.
• Do not raise your voice.
• Never indulge in gossip.
• Never meddle in personal affairs of others.
• Be a good listener.
• Listen to others’ viewpoints keenly.
• Respond; do not react.
• Be alert.
• Be fair to all.
• Avoid unnecessary arguments.
• Keep control of yourself even if provoked.
• When you are in the wrong or you make mistake, accept with humility.
• Have a good sense of humor with an ability to laugh at yourself.
• Be open-minded.
• Be tolerant.
• Be considerate.
• Be empathic.
• Be sympathetic.
• Do not complain.
• Do not seek sympathy.
• Be loyal.
• Be sincere.
• Do not boast.
• Do not show off.
• Do not drop names to show your importance.
• Cooperate readily and cheerfully.
• Be helpful.
• Be ready to be of service to others.
• Do not exploit others.
• Do not mislead others.
• Do not deceive anyone.
• Praise generously.
• Do not criticize; yet communicate your displeasure or disagreements assertively without intentions of hurting others.
• Never laugh or cut jokes at others expenses.
• Say “thank you” expressively, also profusely when needed and not just politely.
• Take pride in your work.
• Do your best today and every day.
• Spread your goodwill.

For everything you wanted to know on building leadership and management, refer Shyam Bhatawdekar’s website: http://shyam.bhatawdekar.com

(Refer our High Quality Management Encyclopedia at: http://management-universe.blogspot.com/)

For still more on etiquette and manners, also refer: (Cross Cultural Etiquette and Manners) http://cross-cultural-etiquette.blogspot.com/, (Email Etiquette) http://email-etiquette-manners.blogspot.com/, (Telephone Etiquette) http://telephone-etiquette.blogspot.com/, (Dining Etiquette and Table Manners) http://dining-manners.blogspot.com/, (Interview Preparation for Job Seekers) http://interview-preparation-jobs.blogspot.com/, (Group Discussion) http://group-discussion-gd.blogspot.com/

Books Suggested for your Professional, Organization's and Personal Library (all the titles below are available online from Amazon in paperbacks and as eBooks)

Business Management, Life Management, Self-help, Personality Development

1. HSoftware (Human Software) (The Only Key to Higher Effectiveness) 
2. Sensitive Stories of Corporate World (Management Case Studies) 
3. Classic Management Games, Exercises, Energizers and Icebreakers 
4. Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
5. Classic Team Building Management Games, Exercises, Energizers and Icebreakers
6. 101 Classic Management Games, Exercises, Energizers and Icebreakers (available only as a paperback)
7. Stress? No Way!! (Handbook on Stress Management) 
8. HSoftware (Shyam Bhatawdekar’s Effectiveness Model) 
9. Competency Management (Competency Matrix and Competencies) 
10. Essentials of Work Study (Method Study and Work Measurement) 
11. Essentials of Time Management (Taking Control of Your Life) 
12. Essentials of 5S Housekeeping 
13. Essentials of Quality Circles 
14. Essentials of Goal Setting 
15. Essentials of Anger Management 
16. Essentials of Assertive Behavior
17. Essentials of Performance Management and Performance Appraisal
18. Essentials of Effective Communication (soon to be published)
19. Health Essentials (Health is Wealth)
20. Soft Skills You Can't Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
21. The Romance of Intimacy (How to Enhance Intimacy in a Relationship?) 

Novels, Short Stories, Biographies and Travelogues

1. Good People (Dream of a Boundary Less World)- Novel, a refreshingly different love story (Also available under the title Love Knows No Bounds) 
2. The Peace Crusaders- a most intriguing novel
3. Two Novels in One Book (The Peace Crusaders and Love Knows No Bounds)
4. Funny (and Not So Funny) Short Stories 
5. Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh) 
6. My Father
7. Travelogue: Scandinavia, Russia
8. Travelogue: Europe